THESE TERMS AND CONDITIONS SHOULD BE READ IN CONJUNCTION WITH OUR PRIVACY POLICY
The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any event (“Event”) organised by us.
Acceptance of terms and conditions
Please read these terms and conditions to ensure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything in these terms and conditions please call me on [+44 7851067156](tel:+44 7851067156) or email me at info@assuredparenting.co.uk
By completing an online booking form or for any bookings made over the phone or by email for a particular event, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, sub-contractors and any other person attend the Event on your behalf shall comply with these Terms. The contract is formed when you receive a booking confirmation.
Payments
Payment for Workshops is required in full in advance to secure the places booked. Any places booked but not paid for either by internet transfer or by cheque within a reasonable period of time may be lost.
Payment for Private Consultations (Parent sessions, Family sessions, Home visits) is due at the time of booking or as soon as the session is confirmed.
Payment for any course is required in full before the start of the course unless agreed otherwise and will be requested at the time the booking is made or when a place on a given course is confirmed. Payment for friends booking together must be made at the same time to secure any friends’ discount. Bookings taking advantage of any special offer or early booking discount must be paid in full prior to the lapse of any offer to secure the said discount.
We accept cash, personal cheques, internet transfers and online booking payment for debit or credit cards.
Refunds
Assured Parenting offers refunds on any course or workshop booking as per the policy below:
Cancellation
a. Courses cancelled by Assured Parenting
In the event that we have to cancel a course, Assured Parenting will endeavour to give a minimum of 48 hours’ notice and the Client will be entitled to a full refund of the cost of the course or if preferred by the client, any payments made may be credited towards further sessions. In the event of illness 48 hours’ notice may not be possible.
We shall notify you of any cancellation or postponement of an Event or change to venue by emailing the email address that you provided on the registration form for the Event and it is your responsibility to advise us of any change to your email address. We shall not be liable for any loss you suffer (such as travelling to the Event) arising out of you failing to see our email about any cancellation, postponement or change of venue.
In the event that we have to cancel a session from the course we will endeavour to find another time, suitable to both parties, to schedule this session. If the rescheduled time is not convenient for you, you will be entitled to a refund at a rate pro-rated from the overall cost of the course, for example, if you paid £220 for a 5-week course and a session was cancelled, that session would be refunded at £44 (£220/5).
b. Workshops
For cancellations made 2 weeks before the scheduled start of the event the client will receive a full refund or, if the client chooses, any payments made may be credited towards future sessions. For cancellations made between 2 weeks and 8 days prior to the start of a workshop a 50% refund is available. For cancellations made with 1 week to go before the event, no refunds are available and any money paid will not be available as a credit.
c. Courses cancelled by the client
One or more sessions
In the event that you have informed us, before your attendance at the first session of your course, about any sessions during your 5- or 10-week course that you cannot attend, we will provide you with an alternative date for this session (possibly at another venue) and agree with you, before the commencement of your course, the times and locations of any make-up classes. There is no cost for this service.
If, after the first session of your course, you are unable to make a session, we would ask that you inform us as soon as possible (including on the day of the session itself). For any missed session we will offer you the option to make up this session. The first request after the start of your course, for a make-up session, will be free of charge, subsequent requests will incur an administration fee of £15 per change/make-up session. All make-up sessions are subject to availability.
Whole course
Prior to the start of the course
14 days notification is required in the event that a client wishes to cancel a booking for a course. Prior to 14 days a full refund will be given or a credit towards another service may be made if requested. In the event that between 13- and 8-days’ notice is given, a 50% refund will be given. In the event that 7 days or less notice is given, Assured Parenting reserves the right to retain up to 100% of the payment made to cover our costs. The Client may be offered a credit towards another course or workshop on the following basis: the place of the client can be filled on the course and the credited amount will be the amount originally paid less the cost of admin at £15.
After the commencement of the course
The Client will be offered a credit towards another course or workshop on the following basis: the credited amount will be the amount originally paid less the cost of any classes attended. In addition, Assured Parenting will deduct the cost of any classes missed without notification and an admin charge to cover the cost of any notes/handouts. This credit will have a time limit which is at the discretion of Assured Parenting but is likely to last roughly 2 months.
d. Private Consultation
If clients are unable to attend, we ask for a minimum of 48 hours’ notice of cancellation. Given this notice, a full refund/credit will be made. In the event that less than 48 hours’ notice is given Assured Parenting reserves the right to retain up to 100% of the payment made to cover our costs.
e. School Talks
Talks hosted by the school where parents are paying Assured Parenting directly
Cancellation of a talk due to insufficient numbers. At the time of booking any school talk a target number of participants will be agreed. In the event it becomes clear that the number of participants attending is likely to fall below this number Assured Parenting reserves the right to cancel or postpone the talk. Assured Parenting undertakes to keep the school fully informed about this possibility prior to any final decision.
We request 48 hours’ notice of any cancellation by a parent. Cancellations less than 48 hours prior to the start of the talk do not qualify for a refund.
Talks hosted and being paid for by the school
Where a school is paying Assured Parenting directly for a talk (notwithstanding the fact that the school may in turn be charging parents) we request 28 days’ notice of cancellation by the School to qualify for a full refund.
In the event that an event is cancelled with less than 28 days notice Assured Parenting reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days’ notice will result in the loss of 100% of all fees paid.
If the event is cancelled by Assured Parenting all payments received will be refunded.
f. Corporate Talks
In the event that a corporate workshop or course is cancelled with 28 or more days' notice by the client we offer a full refund for any fees paid. In the event that an event is cancelled with less than 28 days’ notice Assured Parenting reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days’ notice will result in the loss of 100% of fees paid.
If the event is cancelled by Assured Parenting all payments received will be refunded.
Your obligations
If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Event, you will be required to leave the Event and we shall not be liable to refund your Registration Fee or any other payment.
You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the event (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Event.
You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.
You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Event by you.
Data protection
We will communicate with you using the contact details provided on the Registration Form for the purposes of the Event. You agree that we may send your personal data outside of the European Economic Area. We shall be entitled to pass on all of your contact details to the event contractors and to third parties who provide goods and services that may be of interest to you. You should notify us in writing (by emailing us at info@assuredparenting.co.uk) if you do not wish your personal contact details to be used in any of the ways listed above.
Tickets
We may or may not send you tickets for the event and will advise you at the time of the event booking what you need to bring (ticket/receipt of purchase or nothing) to gain entry. We will also have your name on the attendee list so if you have paid the Fee and we have a record of your name you shall be provided with access to the Event.
Travel, accommodation and refreshments
You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Event. If you are late at the event or prevented from attending the Event due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Event until you arrive.
Programme Alteration
Assured Parenting reserves the right to modify the contents of classes or workshops from time to time. Assured Parenting is also committed to implementing an effective programme for each family. Occasionally, this may result in us recommending an alteration to the agreed programme. This may require an increase of fees. The alteration of the programme will not take place without the agreement of the client but Assured Parenting reserves the right to cancel the agreed unaltered programme if we feel that the clients’ needs will not be best served by it. In these circumstances the above terms relating to cancellations and refunds will apply.
Damage
Any damage caused by a client or the child of a client or cleaning required as a result of a client’s actions or the actions of a client’s child to the property of Assured Parenting or the property of any third party while on the premises of Assured Parenting will be charged at full cost to the client.
Liability Assured Parenting accepts no responsibility for the possessions of clients or their children brought on to the premises.
Assured Parenting is covered by Public Liability Insurance.
Limitations of Liability
Whilst every reasonable precaution is taken by us to ensure security and safety at the event, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Event, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.
Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Event and we shall not in any circumstances be liable to you for any consequential loss whatsoever.
Governing law
These Terms shall be governed by English Law and your hereby submit to the exclusive jurisdiction of the English Courts.